Haptik Reviews
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Haptik Features and Benefits
Haptik.ai is a platform that offers Conversational AI Solutions for various industries. Here are some of its key features and benefits:
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Holistic Customer Experience Suite: This platform caters to all business and customer needs from one single platform optimized at every stage of the Conversational AI journey.
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Best-in-class NLU: Haptik's proprietary NLU provides a human-like conversational experience for customers. It uses industry-specific NLP, Machine & Deep Learning models for maximum accuracy.
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AI-driven Analytics: Haptik offers real-time conversation data analysis with Smart Funnels, AI recommendations, CSAT & NPS.
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Out-of-the-box Channels & Integrations: Haptik allows personalized & consistent conversations across channels that customers use every day. It integrates with other customer experience tools to provide an elevated customer experience end-to-end.
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Strategic Partnerships & Scale: Haptik is a part of the Jio, Google & Facebook ecosystem and partners with WhatsApp and MyGov India to deliver reliable scalability & performance.
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Dedicated Customer Success: Haptik provides a dedicated Customer Success Manager who understands your business goals & objectives and aligns your bot to meet such needs.
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Enterprise-ready: Haptik offers Enterprise-grade architecture with 200k CCU and 99.9% uptime. It complies with GDPR and ISO: 27001 to ensure the highest security practices.
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Generative AI-Powered Customer Support: Haptik offers 24/7 support with dynamic responses.
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AI Sales Assistant: Haptik facilitates seamless product discovery and personalized recommendations.
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Agent Co-pilot: Haptik equips support agents with contextual tools for efficient query resolution.
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Intelligent Analytics: Haptik provides visibility into bot and agent performance.
These features and benefits make Haptik a powerful tool for businesses looking to leverage Conversational AI to improve their customer experience and drive growth.
Haptik Pricing
Haptik.ai offers a subscription pricing model. The pricing starts from $5000 per year. A free trial is also available. The pricing depends on the number of messages being sent and received on the company’s website. It can vary from ₹25,000 per month to ₹1,00,000 per month depending on the bulk of messages exchanged through Haptik. For more specific pricing details, it's recommended to contact Haptik directly.
Payment Method
Haptik.ai has partnered with PayU to offer a payment gateway integration with their Intelligent Virtual Assistants on WhatsApp. This integration aims to help businesses deliver a personalized, delightful end-to-end shopping experience.
The Haptik PayU integration allows brands to enable conversational commerce for their customers on their most preferred communication channel. It can help brands leverage the notification-based features of WhatsApp Business API and transform the platform into the ultimate all-in-one payment collection channel.
The integration facilitates a blazing fast checkout and payment experience for the customers. The chatbot will also send customers messages about recurring bills with an in-built payments link; the customers just need to tap on the link and complete the transaction in no time.
After each transaction, the chatbot will notify customers of the transaction status with payment success messages. Haptik, together with PayU, adheres to strict standards and practices to make sure that all online transactions are 100% secure.
The payment methods enforced are credit card, debit card, and net banking. This way, users can be redirected to a page containing the payment mode of their choice.
Haptik FAQs
Haptik Alternatives
Here are the top 10 alternatives to Haptik.ai:
- yellow.ai
- Verloop.io
- Intercom
- Qualified
- IBM Watson Assistant
- FreshChat
- Kore.ai
- Zendesk Support Suite
- Dialpad
- ControlHippo
These platforms offer similar services and can be considered as alternatives to Haptik.ai. Each of these platforms has its own unique features and capabilities. It's recommended to explore each platform to understand which one best fits the specific needs.
Haptik Return Policy?
Haptik.ai has a Return/Replacement Smart Skill. This skill allows users to place a return/replacement request on an ordered item. The process involves the following steps:
- User selects between Return/Replacement order type.
- A list of orders eligible for Return/Replacement is presented based on user-selected choice.
- User selects a specific order for Return/Replacement.
- User provides a reason for the Return/Replace request and also the preferred time slot for the pickup.
- A Return/Replace request for the selected order is created and the reference ID is sent to the user.
This skill assumes the end-user is authenticated already. If users are already logged into the platform (website, apps, etc), authentication can happen via custom signup. The client has 2 APIs already developed with them - Get orders via a unique User ID and Return/Replace order request via unique order ID, the user ID.
This is a no-code smart skill if the APIs are developed to match the API structure added in the skill. If the business has additional rules or logic to be implemented for this use case, changes will need to be made accordingly. If the client wants to add further APIs, they will need to add more steps to this smart skill.
For UI-related or bot response changes, refer to Generic smart skill. API calls are made on 2 code steps in the skill. API 1 - Get orders via a unique user ID (collected during authentication) Name of step - get_recent_orders.
In the retail sector, it is made seamless for shoppers to check product availability, track their order status, know about return and refund policies, and change delivery details to ensure they have a smooth shopping experience.
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